Terms & CONDITIONS

WORLD ON HORSEBACK
GENERAL TERMS AND CONDITIONS OF SALE

 Key booking conditions, quick overview:

This is a summary of the main booking conditions. Please read the full General Terms and Conditions of Sale below, which remain legally binding.

• World on Horseback acts as a licensed French travel agency selling equestrian holidays operated by partner riding centres.

• No flights or general transport are included in the quotes provided. Travel to and from the destination is the Client’s responsibility unless local transfers are expressly stated.

• As a general rule, bookings made more than 60 days before departure require a 30% deposit. This deposit is non refundable, but may be transferred or postponed where the riding operator’s conditions allow.

• For bookings made 60 days or less before departure, full payment is generally required at the time of booking. Where a partner’s conditions differ, those conditions are communicated before booking and prevail.

• Cancellation fees apply and depend on how close to departure the cancellation occurs, or on partner specific conditions communicated before booking.

• No right of withdrawal applies once payment is made, in accordance with French consumer law.

• The Client is responsible for holding appropriate personal and medical insurance covering equestrian activities when mandatory and in accordance to the requirements of the ride operator.

• World on Horseback is financially protected under EU package travel regulations, with insolvency protection provided by Groupama Assurance Credit & Caution.

• French law applies.

full General Terms and Conditions of Sale

Article 1. Who we are

WORLD ON HORSEBACK is a travel agency that sells equestrian holidays. Our activity is subject to Articles L.211 1 and following of the French Tourism Code.

We offer

1. ready made equestrian holidays that are organised and operated by partner equestrian centres, and

2. equestrian holidays that we design together with partner equestrian centres and accommodation providers.

We do not organise or sell any air transport. All transport to and from the holiday is the responsibility of the Client.

WORLD ON HORSEBACK is a simplified single shareholder company with a share capital of €7,500, registered in the Nice Trade and Companies Register under number 990 794 968, with its registered office at 18, Rue Defly, 06000 Nice, France.

We are registered in the Atout France Register of Travel and Holiday Operators under number IM006250014, issued on 03/12/2025.

In accordance with Article L.211 18 of the French Tourism Code, WORLD ON HORSEBACK

1. has financial security with GROUPAMA ASSURANCE CREDIT & CAUTION,

2. holds professional liability insurance with HISCOX DIRECT under contract HA RCP0597357 dated 13/10/2025, and

3. meets the professional aptitude requirements to operate in France.

Article 2. Definitions

In these Terms and Conditions, the following words have the meanings set out below.

Client means any natural person who books and wishes to take part in an equestrian holiday offered by the Company.

Terms and Conditions of Sale or Terms means this document.

Booking Confirmation or Confirmation means the written document sent by the Company to the Client confirming the booking of Tourist Services, once payment has been received in line with these Terms.

Contract means the whole agreement between the Parties. It includes these Terms and Conditions of Sale, the Summary, the Booking Confirmation and any later written amendments agreed by both Parties.

Personal Data means any information that identifies a person, directly or indirectly, such as name, contact details or information about their riding level, under applicable data protection law, in particular GDPR and French data protection law.

Confidential Information means all information that is not public, of a technical, commercial, financial, or operational nature, that the Parties may share with each other in relation to the performance of the Contract.

Party or Parties means the Company and or the Client.

Tourist Services means the equestrian holidays sold by the Company. These include

1. ready made holidays provided by partner equestrian centres, or

2. holidays designed by the Company together with accommodation providers and equestrian centres.

Tourist Services may include accommodation, meals where specified, and equestrian activities. They never include air transport or other general transport services.

Summary means the written document prepared by the Company and accepted by the Client. It sets out the main features of the chosen holiday, its total price, payment schedule, and any specific conditions applicable to that booking.

Website means the WORLD ON HORSEBACK website at www.worldonhorseback.com.

Company means WORLD ON HORSEBACK.

Article 3. Purpose of these Terms

These Terms set out how Tourist Services can be booked and used, and the rights and obligations of both the Client and the Company.

They also explain our cancellation and refund policy, our limits of liability, and important information about the risks of horse riding, health and administrative formalities, and participation conditions.

Article 4. Contractual documents

When a Client books Tourist Services with us, the relationship between the Client and the Company is governed only by the Contract.

The Contract consists of

1. these Terms and Conditions of Sale, which the Client accepts when they confirm and pay for a booking or when they sign electronically,

2. the Summary, which we send to the Client before booking and which describes the holiday chosen, its price and main conditions. It also includes the pre contractual information required by Articles L.211 8, L.211 9 and R.211 4 of the Tourism Code, and the Summary of Customer Rights in Appendix 1, and

3. the Booking Confirmation, which we send to the Client after receipt of payment as set out in these Terms.

Article 5. Scope of application

These Terms apply to all Tourist Services offered by the Company.

Any booking of Tourist Services means that the Client has read, understood, and accepted these Terms in full, without reservation. They override any other conditions unless the Parties agree otherwise in writing.

The contractual conditions of partner equestrian centres only apply to the Client if they are expressly mentioned in the Summary or in these Terms.

Article 6. Changes to these Terms

The version of the Terms that applies is the one in force on the date of booking, as defined below.

The Company may update these Terms at any time. When we do, we will make the new version available, in particular on our Website and or by email.

Any change will apply only to new bookings made after the new version enters into force. Bookings already confirmed remain subject to the previous version.

Any Client who wishes to book a holiday must accept the Terms that are in force at the time of booking. If they do not accept them, they cannot book Tourist Services.

Article 7. Pre contractual information

7.1 Information required under the Tourism Code

Before any booking, we send the Client a Summary which includes the main characteristics of the Tourist Services, in particular

1. a description of the equestrian holiday,

2. the identity of the equestrian centre and, where applicable, other service providers involved,

3. the total price and payment schedule,

4. the applicable cancellation and termination conditions,

5. information on optional insurance, and

6. the relevant administrative and health information.

Because the Company does not provide air transport, the Summary does not include any information relating to flights or other transport.

The Summary is accompanied by the Summary of Customer Rights shown in Appendix 1.

Under Article L.211 9 of the Tourism Code, this pre contractual information forms part of the Contract and can only be changed by mutual written agreement.

If there are changes before the Contract is concluded, the Company will clearly communicate them to the Client.

7.2 Information required under the Consumer Code

In line with the French Consumer Code, and where this information has not already been provided, the Company will also give the Client clear information about

1. the essential characteristics of the Tourist Services,

2. the price and any additional charges,

3. the conditions for performance of the Contract,

4. the identity and contact details of the Company,

5. the applicable legal and contractual guarantees,

6. the existence of consumer mediation,

7. any additional information required by law, and

8. the absence of a right of withdrawal under Article L.221 28 of the Consumer Code.

This information is provided in a durable form, for example by email.

Article 8. Tourist Services

8.1 What is included and what is not included

Full details of what is included in each holiday are set out in the Summary and in the Booking Confirmation.

Depending on the programme, a holiday may include

1. accommodation in the category and board basis indicated,

2. meals where stated,

3. equestrian activities and any other activities listed in the programme,

4. any equipment specifically indicated as provided, such as helmets or protective equipment.

Tourist Services never include the organisation or sale of transport of any kind, including flights, trains, general road transport, car rental, taxis or shuttles. The Client is always responsible for organising and paying for their own travel to and from the holiday, except for local transfers expressly mentioned in the programme.

The following items are never included unless expressly stated otherwise in the Summary

1. activities not mentioned in the programme,

2. personal expenses,

3. meals and drinks that are not indicated as included,

4. passport or visa fees,

5. costs linked to vaccinations or medical treatment, and

6. optional insurance such as cancellation, medical, repatriation or baggage cover.

8.2 Visas and vaccinations

The Company does not provide visa or vaccination services.

The Client is solely responsible for checking the requirements, obtaining the necessary documents and vaccinations, and complying with all formalities.

Article 9. General information

9.1 Administrative and health requirements

Before booking, and again before departure, the Client must check that they meet the administrative and health requirements to travel to the destination and to take part safely in the activities.

The Company may provide general guidance based on information from its service providers, but this is for information only. The Client remains solely responsible for

1. valid travel documents, including any documents required for minors,

2. any local formalities or specific documents requested by the equestrian centre or other service providers,

3. compliance with applicable health recommendations, and

4. obtaining any required or recommended vaccinations.

We invite Clients to consult official sources such as the World Health Organization.

These requirements may change at any time, including close to departure. The Client must keep themselves informed. The Company is not liable for consequences arising from a failure to comply.

9.2 Transport

The Company does not organise or sell transport services.

The Client is responsible for booking and paying for their transport to and from the place of stay. Local transfers may sometimes be organised by the equestrian partner. Where this is the case, it will be mentioned in the Summary.

Article 10. Minors

Our holidays are generally designed for adults, meaning persons over 18.

Some stays may be open to minors where

1. the programme is suitable,

2. the partner equestrian centre accepts minors, and

3. the minor is accompanied throughout the stay by their legal guardian.

In these cases

1. the reservation must be made by the legal guardian, who confirms that they hold parental authority and signs all contractual documents,

2. the legal guardian remains solely responsible for the minor at all times, and

3. the legal guardian must ensure that the minor meets all requirements relating to age, riding level, physical condition and travel documents, and that the minor complies with all safety rules.

The Company and its partners may refuse or stop a minor’s participation if their level, behaviour or state of health does not allow the safety of the group to be guaranteed.

Article 11. Booking process

11.1 Request and quote

1. The Client selects a trip on the Website and submits an online booking form, or contacts the Company by email, private message, telephone or at an event.

2. The Company may request additional information, for example riding level, expectations, preferred dates and any special needs.

3. The Company sends the Client a written quote that includes the required pre contractual information, these Terms, the Summary of Customer Rights in Appendix 1, a detailed programme, and where needed a registration form.

The quote will state the amount of the deposit and the payment deadlines.

Unless stated otherwise in the quote, the Client has 14 days from the date of the quote to pay the deposit. After this, the place may be released and the quote may no longer be valid.

The Client should not buy transport tickets before receiving the Booking Confirmation.

11.2 Payment methods

The Client can pay by

1. secure card payment via a link sent by the Company, or

2. bank transfer, using the details provided by the Company.

Payments in cash or by cheque are not accepted.

Before confirming payment, the Client can check the details of their booking and the total price including all taxes.

Confirming payment constitutes a firm order with an obligation to pay.

Any bank charges are borne by the Client.

If payment is processed through a third party provider, the Client must refer to the conditions of that provider.

In case of non payment, partial payment, suspected fraud, or any payment incident, the Company may suspend or cancel the booking.

11.3 Deposit, balance and confirmation

Upon receipt of the deposit, the Company sends the Client a Booking Confirmation by email, together with practical information about the stay.

The Confirmation sets out the deadline for payment of the balance. The Company may send reminders, but it remains the Client’s responsibility to pay on time.

If the balance is not paid by the deadline, the Company may cancel the booking at the Client’s expense, applying the cancellation conditions in Article 14.

For bookings made 60 days or less before the start of the stay, the full price is due at the time of booking.

For bookings made more than 60 days before departure, a deposit of 30% of the total price is required. This deposit is non refundable, but may be postponed or transferred when the applicable service provider’s conditions allow.

Each payment is confirmed in writing and an invoice is issued.

Under Article L.221 28 of the Consumer Code, no legal right of withdrawal applies to Tourist Services. Once payment is made, the booking is firm and cancellation fees apply.

Article 12. Dates and entry into force

The booking date is the date on which the Company receives the deposit. The booking becomes final only once the Company has sent the Booking Confirmation email.

The date of the Tourist Services is the start date of the stay as set out in the Summary and confirmed in writing. Any later change will be notified in writing.

These Terms take effect as soon as the Client accepts them, for example by signing electronically or by paying an invoice referring to them.

Article 13. Price

13.1 Price details

Prices are given in euros, including all taxes, and are payable in euros.

Where the local service provider invoices in another currency, an indication in that currency may be provided for information only. The price in euros mentioned in the quote is the only binding amount.

The price includes only the services expressly listed in the Summary.

Additional costs may apply if

1. the Client chooses optional activities or extra services,

2. the Client asks for extra services from the equestrian centre or accommodation provider, or

3. a service provider imposes additional taxes or charges locally.

Any potential additional costs will be clearly indicated to the Client, together with whether they are optional or mandatory.

13.2 Fixed and final price

The price indicated in the quote and accepted by the Client at the time of booking is fixed and final. There is no automatic adjustment for exchange rate movements.

If a service provider imposes a mandatory price increase, for example due to new local taxes, this may be passed on to the Client only with their prior and express agreement.

Article 14. Changes, cancellation and refunds

14.1 Before departure

A. Minor changes by the Company

The Company may make minor changes to the Contract before departure, for example minor adjustments to schedules or activities. The Client will be informed in writing.

B. Major changes or specific requirements

If an essential element of the Contract cannot be provided, or if a specific requirement accepted by the Company cannot be met, the Company will inform the Client as soon as possible and will

1. explain the proposed changes and their effect on the price, and

2. state the deadline by which the Client must accept the changes or choose to terminate the Contract without charge.

If the Client terminates, all sums paid will be refunded within 14 days, without prejudice to any legal right to additional compensation.

If the Client accepts the changes, an amendment will be issued and any resulting price reduction will be applied.

C. Cancellation by the Company before departure

The Company may cancel the Contract before departure if it is unable to perform it due to exceptional and unavoidable circumstances, as set out in Article L.211 14 of the Tourism Code.

In that case, all sums paid will be refunded. No additional compensation is due where the legal conditions for this exemption are met.

The Company may propose a substitute trip. The Client is free to accept or refuse.

D. Modifications requested by the Client

Any request to modify a booking by the Client may result in additional fees, including those charged by service providers such as accommodation or equestrian centres.

E. Cancellation by the Client

Many holidays are operated by local equestrian centres or other partners. Where those partners have their own cancellation and refund conditions, those conditions prevail and will be communicated to the Client in the quote or at the time of booking. They form part of the Contract.

If the service provider has no specific conditions, or if they do not include a cancellation scale, the following applies

• More than 60 days before departure, 30% of the total price is due, corresponding to the non refundable deposit. When the service provider’s conditions allow, this sum may be exchanged or transferred to another date or stay.

• Between 60 and 30 days before departure, 50% of the total price is due.

• Less than 30 days before departure, 100% of the total price is due.

• In case of no show, 100% of the total price including taxes is due.

Special cases
• Some accommodations or equestrian centres may apply 100% cancellation fees as soon as the booking is made. Where this applies, it will be clearly indicated before booking.
• Certain exceptional stays, for example during high season or special events, may have a specific cancellation scale, which will be provided before booking.

Expenses incurred by the Client outside the stay, such as transport, meals not included, visas, insurance or vaccinations, are never refundable by the Company.

Once the deposit or total price has been paid, the booking is final and cancellation fees apply as set out above.

14.2 After departure

If the Client notices any lack of conformity during the stay, they must inform the Company as soon as possible, taking into account the circumstances.

The Company will try to remedy the issue where possible and proportionate. If the Company does not remedy the non conformity

1. the Client may request a price reduction and, where applicable, compensation for separate damage, and

2. after a reasonable period set by the Client, the Client may remedy the issue themselves and request reimbursement of necessary expenses.

If replacement services offered are of lower quality than those originally planned, an appropriate price reduction will be granted.

The Client may refuse replacement services only if they are not comparable to those planned in the Contract or if the proposed reduction is not appropriate.

If a serious non conformity substantially disrupts the stay and the Company does not remedy it within a reasonable time, the Client may terminate the Contract without charge and may seek a price reduction and, where appropriate, compensation.

The Company is not responsible for non conformity where it is due to

1. the Client,

2. a third party not involved in providing the services and where the event was unforeseeable or unavoidable, or

3. exceptional and unavoidable circumstances.

The Company has no obligations relating to passenger transport or repatriation, as it does not sell transport services.

Article 15. Liability of the Company

The Company is insured for professional civil liability with HISCOX.

Under Article L.211 16 of the Tourism Code, the Company is responsible for the proper performance of the Tourist Services included in the Contract, whether acting as organiser or retailer, subject to its rights of recourse against service providers.

The Company also provides assistance to Clients in difficulty, in accordance with Article L.211 17 1 of the Tourism Code.

The Company’s liability may be excluded or reduced if it can show that the damage or non conformity is due to

1. The Client, for example
   a) failure to follow safety instructions,
   b) personal initiatives outside the programme,
   c) careless or inappropriate behaviour,
   d) activities undertaken beyond the Client’s real level, or
   e) failure to comply with health or administrative requirements.

2. A third party not connected with the provision of the services, where the event was unforeseeable or unavoidable.

3. Exceptional and unavoidable circumstances, for example
   a) natural disasters or extreme weather preventing activities,
   b) health, political or security situations making performance dangerous or impossible,
   c) orders from public authorities, or
   d) strikes, riots or other events beyond the control of the Company or its partners.

The Company is not responsible for the loss, theft or damage of the Client’s personal belongings. These remain at all times under the Client’s care and responsibility.

The Company is not responsible for air travel or any other transport arranged by the Client.

Article 16. Insurance

16.1 Personal insurance

Equestrian activities involve inherent risks.

For many destinations, the ride operator requires each Client to hold personal insurance that covers

1. equestrian activities and outdoor activities, including accidents, injuries and civil liability, and

2. medical and repatriation costs.

The Client must check that their insurance covers equestrian activities in the destination country.

The Client must provide the Company with proof of this insurance, for example a certificate, at the latest when paying the balance.

If no valid proof is provided, the Company or the equestrian service provider may refuse the Client’s participation in the stay, without any refund.

16.2 Cancellation insurance

Cancellation insurance is strongly recommended. It can cover situations such as illness, accident, professional obligations or other unforeseen events that prevent the Client from travelling.

The Company cannot be held responsible for the consequences of not taking out appropriate insurance.

16.3 Insurance not sold by the Company

At this time, the Company does not sell insurance products. The Client must contact an insurer of their choice directly.

Article 17. Complaints and contact

17.1 Complaints

Any complaint regarding the performance of the Tourist Services must be made in writing, with all relevant supporting documents.

Complaints should be sent by registered mail with acknowledgment of receipt to
WORLD ON HORSEBACK, 18, Rue Defly, 06000 Nice, France.

Complaints must reach the Company within 30 days after the end of the Tourist Services. After this period, they will be considered inadmissible.

If the Client is not satisfied with the Company’s response, or if no response is received within 60 days, the Client may refer the matter free of charge to the Tourism and Travel Mediator (MTV). Practical details are available at www.mtv.travel.

The Client may also use the European online dispute resolution platform at
https://ec.europa.eu/consumers/odr.

17.2 General contact

For information, questions about a booking, or follow up, the Client may contact the Company at the postal address above or via the contact details shown on the Website.

Article 18. Personal data

The Company processes personal data of Clients and any other persons concerned for the purposes of handling booking requests and providing Tourist Services, in line with GDPR and French law.

The data collected may include name, address, email, phone number, riding level, preferences, accommodation details and any information necessary for the holiday.

Processing is based on

1. performance of the Contract,

2. compliance with legal obligations, and

3. consent where required.

Data is used to

1. manage enquiries and bookings,

2. provide Tourist Services,

3. handle customer service, and

4. meet legal or regulatory obligations.

Where strictly necessary, personal data may be shared with

1. service providers involved in the stay, such as equestrian centres and accommodation, and

2. public authorities where required by law.

Data is kept for the duration of the Contract plus applicable limitation periods.

Data subjects have the rights of access, rectification, erasure, restriction, portability and objection, and the right to withdraw consent where this is the legal basis for processing. They can exercise these rights using the contact details indicated on the Website.

The Company takes appropriate technical and organisational measures to protect personal data against loss, alteration, destruction or unauthorised access.

Article 19. Applicable law and jurisdiction

These Terms are governed by French law.

Any dispute relating to them will be brought before the courts with territorial jurisdiction under the French Code of Civil Procedure. The Client may choose the court of their place of residence at the time of the Contract or the court of the place where the harmful event occurred.

The Client is informed of their right to use mediation, in particular through the Tourism and Travel Mediator mentioned above.

Article 20. Language

These Terms are written in English. If they are translated, the English version will prevail in case of conflict.

Article 21. Miscellaneous

21.1 Interpretation

If there is any difficulty in interpreting the headings and the clauses, the headings will be ignored.

21.2 Partial invalidity

If any clause is found to be invalid or unenforceable, it will be treated as if it had not been written. The other provisions will remain valid, provided that the overall balance of the Terms is not significantly affected.

Article 22. Address for service

For the purposes of these Terms, the Company elects domicile at
18, Rue Defly, 06000 Nice, France.

Appendix 1 – Summary of Customer Rights

The equestrian holidays offered by the Company are package travel within the meaning of Directive (EU) 2015 2302 and Article L.211 2 II of the French Tourism Code. As a result, Clients benefit from the rights granted to travellers booking packages.

In particular

1. Clients receive all essential information about the package before concluding the Contract.

2. The Company is responsible for the proper performance of all travel services included in the Contract.

3. Clients receive an emergency telephone number or contact details to reach the Company.

4. Clients may transfer their package to another person who satisfies all the conditions of the Contract, subject to reasonable notice and any additional costs.

5. The price of the package may only be increased in strictly defined cases and never less than 20 days before the start of the package. If the increase exceeds 8% of the package price, the Client may terminate the Contract without charge. If the price is reduced, the Client is entitled to a corresponding reduction.

6. Clients may terminate the Contract without paying termination fees if an essential element of the package, other than the price, is significantly changed, or if the package is cancelled by the organiser before departure.

7. Clients may terminate the Contract before departure without paying termination fees in exceptional circumstances, for example serious security problems at the destination.

8. After departure, where important elements of the package cannot be provided as planned, the Company will offer suitable alternatives at no extra cost. Clients may terminate the Contract without fees if the services are not performed as agreed and this significantly affects the package.

9. Clients are entitled to a price reduction and or compensation if the travel services are not performed or are poorly performed.

10. If the Client is in difficulty, the Company provides appropriate assistance.

11. If the Company becomes insolvent, payments will be refunded. Where transport is included in the package, repatriation is also guaranteed. Insolvency protection is provided by GROUPAMA ASSURANCE CREDIT & CAUTION, which Clients may contact if services are refused due to the Company’s insolvency.

For the full legal text of Drective (EU) 2015 2302 as transposed into the Tourism Code, Clients may consult the official French website Legifrance.